Asana icon11/4/2022 ![]() ![]() By checking their dashboards, Asana’s internal team can easily see different search analytics, including the top queries that continue to return no results. According to Ryan Pittington, User Operations Lead, Site Search made it a "better experience to use the Guide (Asana’s internal documentation hub) than to contact support."Īdditionally, Asana uses Elastic Site Search’s built-in analytics to make sure that users never run into dead ends when searching through their support documentation. This change empowered users to more easily educate themselves about the product. Envoy helps us create a great impression of our company and our internal culture right off the bat!”Ĭristina concludes: “Our headcount plans are ambitious and we’re so thankful to have Envoy to help us from the moment people walk in the door.After implementing Elastic Site Search, Asana users were able to find their answers faster. “We can focus on creating a welcoming experience, our highest priority, which interview candidates especially appreciate because they’re often nervous. “It lets us pay attention to our guests instead of worrying whether we, say, spelled their name incorrectly,” Cristina says. Switching to Envoy gave Asana a secure and seamless way to record visitors with a more personal experience. “It put the focus on paperwork, not the person,” says Cristina. ![]() ![]() Like any upstart company, guests were previously tracked in paper-and-pen log books. With two Best Places to Work awards from Glassdoor, Asana has a lot to offer, but that wasn’t coming across at the front desk. Job interviews are a two-way street and showcasing Asana’s culture is critical to attracting the right people to join. The Envoy notifications help you to remember people’s names just at the time when you need it the most, keeping everything moving along effortlessly. It allows assistants, who are typically the ones who coordinate external meetings, to greet guests personally to start the process with a great, on-brand experience. “The Envoy notifications help you to remember people’s names just at the time when you need it the most, keeping everything moving along effortlessly.” Envoy’s assistant notification feature is particularly great for executives, Cristina adds. ![]() “If you’re a recruiter or interviewing heavily, even when you’re deeply familiar with the candidate’s background, it’s understandably easy to forget who you’re about to meet with,” Cristina says. And with so many interviews, these notifications help busy Asanas catch a break. But for quick pings on guest arrivals, Asana leverages Envoy’s Slack integration, which automatically lets employees know when their visitors arrive. For the bulk of applicant tracking and recruiting loops, Asana manages its pipeline inside its own software. Thankfully, we have amazing people who do just this.”Īsana is putting the $75 million to work by accelerating hiring across the globe and Envoy is proud to help provide a seamless interview process while showcasing its mindful, inclusive culture. It’s a direct representation of our brand and our culture. “How our guests are treated sets the tone for the rest of their experience at our office. “Our reception staff is absolutely essential to how people feel when they come into the office,” she says. Even before the check-in moment, the actual person makes or breaks the experience and Envoy takes the work out of visitor management so Asana’s team can shine. When Office Coordinator Cristina Gavin joined Asana, she saw the way its front desk was managed as being the crucial first touchpoint for the thousands of guests who visit Asana every year-from investors, to press, to candidates. Naturally this growth comes with a lot of visitors, and it’s crucial that they embody their values and provide the “Asana experience” starting at the front desk. #Asana icon seriesThe team behind Asana, makers of the popular work tracking app for teams, is on a mission to “help humanity thrive by enabling all teams to work together effortlessly.” Founded on Buddhist principles of mindfulness, balance, and clarity, these tenets haven’t just produced feelings of well-being, but also heightened productivity and growth: Asana’s recurring revenue has grown 80 percent a year, yielding a $900 million valuation in its Series D funding round. ![]()
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